RETURNS, EXCHANGES & REFUNDS
What is the returns policy?
If you're not completely satisfied with your purchase, you may return it within 30 days of receipt for an exchange or refund of the full price paid.
However, we insist that the product must be returned unused and with tags and packaging intact.
We also recommend that you keep a note of your order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
Extended Christmas Returns
Our extended Christmas returns policy means that you can return online purchases made after 1st October 2024 up until the 17th January 2025. The standard terms below apply.
Discounts & Promotions
If you are returning items that you bought using a discount or promotion offer, we will adjust the refund accordingly.
How to Use Our FREE UK Returns and Exchange Service
NB. If you cannot print the returns label, please call or email us for advice as we are unable to refund postage paid for a return.
1. Please indicate the reason(s) for return on the delivery note or returns form (Click Here to download a returns form) and provide any additional information requested
2. Enclose the delivery note or returns form in your parcel and pack securely ensuring that any original labels are removed or completely covered
3. Create a FREE Tracked Royal Mail Label (Click Here) to attach to your parcel.
4. Either pop the item in to your local Post Office, or alternatively Click Here to use Royal Mails Collection Service for easy home collection from 30p.
If the Royal Mail should refuse to accept an item for any reason, please let us know. We can then advise on the best alternative method of return as we cannot accept responsibility for the cost of returning an item to us if you select a method other than our FREEPOST label.
How long will an exchange or refund take?
Using our FREEPOST Royal Mail Tracked Return Service you can be assured of its safe arrival with us, normally within 2-4 days. Once received, we aim to process all exchanges and refunds within 2 working days, but at peak times this can take a little longer.
If you are outside the UK, we're afraid we can't offer FREE returns or re-delivery; apologies for that but we'll always try to help.